Terms and Conditions

Overview

Please carefully read these Terms of Service before using or accessing our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree with all the terms and conditions of this agreement, you are not permitted to access the website or use any of its services. If these Terms of Service are considered an offer, your acceptance is explicitly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can always review the most up-to-date version of the Terms of Service on this page. We retain the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to periodically check this page for revisions. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

Our store is hosted on Wix with the utilisation of the in-website extension app “Wix stores”. They provide the online e-commerce platform that enables us to sell our products to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and have obtained consent from any minor dependents to use this site. You may not use our products for any unauthorised or illegal purpose, and you may not violate any laws in your jurisdiction, including copyright laws, while using our services. You must not transmit any malicious code or viruses.

A breach or violation of any of these terms will result in the immediate termination of your access to our services.

Section 2 - General Conditions.

We retain the right to refuse service to anyone for any reason at any time. You understand that any content you submit, except for credit card information, may be transferred unencrypted and may undergo changes to conform to technical requirements of networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without our express written permission. The headings used in this agreement are for convenience only and will not limit or affect these Terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information.

The material on this site is for general information only and should not be the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. In case of doubts feel free to contact us at any time. Reliance on the material on this site is at your own risk. Historical information on this site may not be current, and we reserve the right to modify site contents without obligation to update past information.

Section 4 - Modifications to the Service and Prices.

Product prices are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 - Ordering steps.

Browse through our product selection and assemble your choices in a virtual shopping cart by clicking the "Add to Cart" button. You can easily view and modify the contents of your cart at any time by clicking on the corresponding shopping cart icon.
To proceed with your order, simply click the "Checkout" button to begin inputting your personal information. You will then be presented with your shipping details and available shipping methods for your review when you click the "Continue to Shipping" button.
When you're ready to proceed with payment, click the "Continue to Payment" button. Here, you'll have the option to provide your credit card information for payment or authenticate yourself through your PayPal account to complete the purchase via PayPal.
For a final check, use the "Review Order" button to review and, if necessary, make changes or cancel your order. If you wish to cancel your order entirely, you can do so at any time by simply closing your internet browser.
By clicking the "Pay Now" button, you are making a firm offer to finalise a purchase agreement for the products currently in your shopping cart.

Section 6 - Products and orders.

Section 7 - Accuracy of Billing and Account Information.

We reserve the right to refuse any order and may limit or cancel quantities purchased per person, per household, or per order at our sole discretion. This includes orders placed using the same customer account, credit card, and/or billing/shipping address. If an order is changed or cancelled, we will attempt to notify you via the provided contact information. We may limit or prohibit orders that appear to be from dealers, resellers or distributors.

You agree to provide accurate and complete purchase and account information for all transactions made on our store. Prompt updates to account information, including email and credit card details, are your responsibility.

For more detail, please review our Returns Policy.

Section 8 - Third-Party Links.

Content, products, and services available through our Service may include third-party materials. Third-party links on this site may direct you to non-affiliated websites. We are not responsible for evaluating third-party content's accuracy or legality. We are not liable for damages related to transactions made with third-party websites.

Review third-party policies before engaging in transactions. Concerns about third-party products should be directed to the third-party.

Section 9 - Personal Information.

Personal information submitted on our store is governed by our Privacy Policy. View our Privacy Policy for more information.

Section 10 - Errors, Inaccuracies, and Omissions.

Information on our site or in the Service may contain errors, inaccuracies, or omissions, including product descriptions, pricing, promotions, shipping charges, and availability. We reserve the right to correct errors, update information, or cancel orders without prior notice. No specified update date indicates all information has been modified.

Section 11 - Intellectual property

Landed in Zurich possesses a registered trademark and maintains sole ownership of all designs, text, and graphics showcased on this website. Unauthorised reproduction of the entire website or any of its elements is strictly forbidden without prior written consent (via email) from Landed in Zurich.

Section 12 - Applicable law

The terms and agreements presently in effect under these Terms and Conditions and on this website, fall under the jurisdiction of Swiss law.

PAYMENT and VAT

We accept all major credit cards or bank transfers as a form of payment. The products available on the site are priced in Swiss Francs (CHF) and include VAT for all customers located in Switzerland. For the deliveries outside Switzerland VAT will be invoiced by the logistics company we use (Fedex, DHL, UPS, etc.).Landed in Zurich isn’t liable for VAT paid outside Switzerland.

Damages and Issues

Upon receiving your order, please inspect the items immediately. If you find that an item is defective, damaged, or incorrect, please get in touch with us right away. We'll promptly assess the issue and take appropriate action to rectify it.

Defective products will be replaced or repaired free of charge if the defect is reported by the customer within 14 days after the goods were received. All the defects must be reported in writing. If we cannot repair or replace the product, the customer will be fully reimbursed.

Landed in Zurich isn't liable for the damages caused by incorrect or careless use as well as by wear and tear.

As our garments are mostly made from delicate and natural materials, we recommend using only professional dry-cleaning services.

Keep in mind that certain items are not eligible for returns. For specific concerns about your particular item, don't hesitate to contact us.

Please note that returns are not accepted for sale items.

Exchanges

For a swift exchange process, we recommend returning the item you have and, once the return is authorised, making a separate purchase for the replacement item.

European Union 3 Day Cooling Off Period

If you're receiving merchandise in the European Union, you possess the right to cancel or return your order within 3 days without any specific reason. The conditions for this process remain the same: the item should be in its original, unused condition, with all tags intact, and within its original packaging. You'll also need to provide the receipt or proof of purchase.

Refunds

Once we've received and inspected your returned item, we'll inform you about the approval status of the refund. If approved, the refund will be processed automatically through your original payment method within 10 business days. Please note that your bank or credit card company may also require additional processing time.

If 15 business days have elapsed since the approval of your return and you have not received the refund, kindly contact us at info@landedinzurich.ch.

Fabrics shop

-We offer fabrics from the dead stock of premium luxury clothing brands and other trusted suppliers at very competitive prices.

-The information we use about the maker, composition, density etc. was provided to us by a supplier and we are not responsible for its correctness.

- Minimum order is 1m or less (in case of remnants).

- We offer free delivery on orders over 250 CHF.

- Only one promotion can be used per order.

- have accidentally overcharged you for postage, the amount we overcharged will be refunded to your original method of payment.

- The amounts listed on the website are provided purely for your convenience. Cuts above 3m come in one piece (subject to availability). For amounts above 3m we suggest reserving the fabric by Whatsapp first.

- Remnants and outlet fabrics are offered at very low prices and can present minimum defects (being slightly wrinkled etc.).

- We offer free samples of the fabrics of your choice. We can send you up to 10 samples a month free of charge (in one postage). Additional samples - 5 CHF for 10 samples. With orders over 100 CHF we can offer additional free samples.

- Our Customer service on +41 79 555 35 95 (Whatsapp) is available daily from 9 AM till 10 PM including weekends.

There you can enquire about the fabric, ask for a sample, request a video of the fabric, check availability, ask for a fabric suggestion or a suitable fabric for your project, request fabric sourcing (Minimum: 10m), information about caring and washing instructions, ask for a help with your sewing and/or fashion student projects (price upon agreement).

- Orders: You choose the fabrics, then pay your order on our website by CC, Paypal or the bank transfer. Once we have received the confirmation of your payment - we’ll prepare and send your order within 24 hours (weekdays) using Swiss Post.

- We can offer 24 hours delivery in and around Zurich directly to your door for 10 CHF surcharge or free delivery via courier on either Fridays or Saturdays weekly (minimum order amount: 50 CHF)

- Delivery within EU - 35 CHF. Please note - outside Switzerland you might be charged customs fee and VAT.

- VAT is included in all our prices within Switzerland.

- If you can't find a fabric you are looking for - we can try sourcing it for you (price upon agreement, minimum order amount 10m).

Please note:

-We cannot reserve the fabrics for more than 24 hours.

- No returns admitted unless the fabrics present a provable production defect that you were not informed about prior to your purchase. Some fabrics in our assortment have small defects and therefore sold at very low prices. We will always inform you about those prior to you executing the payment.